Job Description

Date posted: 07.16.2025 Requisition Number: 2025-58104 Business unit: Spectrum Business Location: Charlotte, North Carolina Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SRT100

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving.

What our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role

• Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques. 
• Building long-term relationships and providing customer-centric solutions tailored to business needs. 
• Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services. 
• Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction. 
• Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent 

Experience

• 1 year of sales experience or 2 years call center experience

Technical Skills

• Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support. 
• Proficiency in understanding and explaining business telecom services. 

Skills & Abilities

• Strong verbal and written communication skills in English to interact professionally with customers and team members. 
• Ability to build long-term customer relationships and consistently achieve sales targets. 
• Flexibility to work varied schedules, including nights, weekends, and holidays. 
• Empathy and professionalism to handle customer concerns with tact and understanding. 

Preferred Qualifications

• Sales knowledge of complex services such as Hosted Voice and Cloud Services. 
• Experience with CSG billing software. 
• B2B sales experience in telecommunications or premise-based voice and data products. 
• 2+ years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs. 

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education : High School Diploma/GED or equivalent
• Technical skills : Can effectively trouble-shoot technical problems
• Language : Ability to read, write, speak and understand English
• Skills : Knowledge of Charter Business Internet, video, music, data, and telephone products and services. Knowledge of Business Telecom complexities. Problem solver with effective persuasion skills
• Abilities : Can demonstrate a record of success in your sales career to date. Can empathize with the customer. Ability to work independently; highly motivated and detail-oriented. Can show judgment and initiative. Can communicate in a clear, professional manner. Ability to use computer and software applications (i.e. CSG, Sales force, survey software)
• Working conditions : Office work environment
• Schedule : Monday – Friday
• Bilingual Spanish Required

Preferred Qualifications

• Call Center Experience in the areas of customer service and or phone/sales – 2+ years
• CSG billing software experience preferred
• B2B sales experience
• Telecommunications or Premise Based Voice and Data product sales

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth : The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
• Learning Culture : With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Supportive Teams : Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards : See all the ways we invest in you—at work and in life

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SRT100 2025-58104 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Hourly pay, Full time, Work at office, Local area, Night shift, Monday to Friday,

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