Job Description
Job Title: Concierge/Receptionist
Job Location: Seattle, WA, 98119
Assignment Duration: 2 months
Hours: 7 AM-4 PM/ 9 AM-6 PM; M-F (flexible hours) Job Description - Welcomes tenants/employees and announces clients, applicants, and visitors
- Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors
- Conducts a variety of front-of-house activities including:
- Guest registration through badging software
- Guest accommodation with luggage/coats, etc.
- Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits
- Issues visitor passes and validates parking
- Answers telephone in friendly, professional manner
- Maintains accurate records of service requests and status
- Arranges guides as needed
- Provides assistance services to tenants/employees and guests including but not limited to:
- Arranges and confirms recreational, dining, and/or business activities
- Makes transportation and travel arrangements
- Office wayfinding
- Meal and activity reservations
- Guest and administrative support
Summary: - The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community.
- Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
- The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.
- They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
Must Have Skills: - Communication Skills
- Reasoning Ability
Other Skills and/or Abilities: - Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications
- Good organizational and strong problem-solving skills
- Highly adaptable and flexible
- Ability to work independently with little supervision
- Ability to work flexible work schedules based on office needs
- Strong problem-solving skills
- Ability to work requiring significant walking or through other means of mobility
- Ability to work in a standing position for long periods of time
- Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
Qualifications: - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: - HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.
- Prior Customer Service experience required. A minimum of one year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
- Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
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Job Tags
Work at office, Local area, Flexible hours,