Job Description

Location: San Diego, CaliforniaJob Type: ContractCompensation Range: $40 - 46 per hourWe are seeking a Customer Engagement Manager to lead high-profile, customized engagements at our San Diego Customer Engagement Center. You’ll work with cross-functional teams to deliver impactful customer experiences that support key business goals.Responsibilities:Tasks and Responsibilities Assess and qualify requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc. Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls. Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team. Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives. Facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions. Manage experience through various delivery methods: on-site, virtual and hybrid. Provide feedback to account team and discussion leaders in form of debrief. Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings. Maintain detailed knowledge of products and solutions. Qualifications:Preferred Educational Background Bachelor's degree in marketing, related technical field, or equivalent practical experience. Preferred Experiential Background 3+ years of experience working in a briefing center or equivalent experience in a customer-facing role in marketing, sales, or customer success. Experience working closely with executives (internally and of customers). Passionate about Customer Experience - willing to go the extra mile. Excellent communication and negotiating skills. Knowledge of Salesforce.com and briefing management software a plus. Location at San Diego HQ is required. Working outside of normal business hours may be required. Skills: Salesforce Customer Experience JOBID: 1090656 #LI-CELLA#LI-AV1#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

Job Tags

Temporary work, Work experience placement, Work at office,

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