Desktop Support Technician Job at HRU Tech, Sterling Heights, MI

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  • HRU Tech
  • Sterling Heights, MI

Job Description

Overview

We are seeking a dedicated and tech-savvy Desktop Support Technician to join our team in Sterling Heights, MI. In this role, you will be the first line of support for our employees, ensuring that their desktop systems and applications run smoothly. If you have a passion for technology and enjoy helping others, this could be the perfect opportunity for you!

Responsibilities

  • Provide technical support and troubleshooting for desktop hardware and software issues.
  • Install, configure, and maintain desktop computers, printers, and peripherals.
  • Assist users with software applications and resolve technical problems in a timely manner.
  • Document and track support requests using our ticketing system.
  • Collaborate with IT team members to improve processes and enhance user experience.
  • Conduct regular maintenance and updates on desktop systems to ensure optimal performance.
  • Train employees on new software and technology as needed.
  • Participate in IT projects and initiatives to support the overall technology strategy.

Qualifications

  • Associate degree in Information Technology, Computer Science, or a related field preferred.
  • Proven experience in a desktop support role or similar technical position.
  • Strong knowledge of Windows operating systems and common software applications.
  • Excellent problem-solving skills and a customer-oriented mindset.
  • Ability to work independently and as part of a team.
  • Effective communication skills, both verbal and written.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Salary info:

$25 - $35 / hr

Job Tags

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