INCIDENT MANAGER Job at Frontend Arts, Chicago, IL

MGZKOFhLUnRvYjVNbURlNnhmVVhLQ2NucFE9PQ==
  • Frontend Arts
  • Chicago, IL

Job Description

•Create and manage production incidents in collaboration with support and onboarding teams escalate issues based on customer impact

•Work closely with product and engineering to resolve customer issues

•Participate in critical incident response calls and servers and escalation point for customer support cases new line carefully evaluate alternate risks and solutions before taking action to provide timely resolution

•Follow up on root cause analysis to identify the underlying problems and device strategic solutions

•Developing and maintaining long lasting collaborative relationships with stakeholders

•Actively respond to service request from client facing support teams, operations, risk control partners, etc

•Plan, incident management and technical call facilitation and communications during critical outage situations

Key Skills:

# incident management , # Production Support , # Java , # Springboot

  • Minimum Experience : 10 Yrs

Roles & Responsibilities:

•Collaborate with internal teams to produce software design and architecture

•Write clean, scalable code using Python programming languages

•Test and deploy applications and systems

•Revise, update, refactor and debug code

•Improve existing software

•Develop documentation throughout the software development life cycle (SDLC)

•Serve as an expert on applications and provide technical support

Education:

  • A Bachelor's degree in engineering or computer science, or a Bachelor's degree with significant work experience in technology Industry
Frontend Arts

Job Tags

Work experience placement,

Similar Jobs

Forbes Advisor

Remote Internship - Staff Writer Job at Forbes Advisor

 ...education, insurance, loans, real estate and travel. Job Description Forbes Advisor is looking for a Staff Writer with a background in digital content creation,...  ..., leaves of absence, compensation and training. #LI-NM1 #LI-Remote Jobicy job ID: 119288

Gilead Sciences

Associate Director, Patient Access Solutions FRM Access & Reimbursement, Market Access Lead Job at Gilead Sciences

 ...Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader...  ..., together. Job Description The Patient Access Solutions Support Program team strives...  ...Position Overview: The Associate Director will be part of the Patient Access... 

Aldea

Copywriter Job at Aldea

 ...transactionalit's relational. As a multidisciplinary team of builders, researchers, and product thinkers, we value clear thinking, sharp writing, and strong intuition for what people need. This is a rare opportunity to help define a new category. The Role Were... 

Adelphi Staffing

Interventional Cardiologist Job at Adelphi Staffing

 ...Job Quick Facts: Specialty: Interventional Cardiology Job Type: Locum Tenens Facility Location: Clarksville, TN Service Setting: Inpatient Reason For Coverage: Supplemental Coverage Period: Jun 26-29, 2025 Coverage Type: Clinical + Call ... 

Better Talent

Virtual Assistant Job at Better Talent

 ...who keep our operations running smoothly behind the scenes. POSITION SUMMARY: We are seeking a highly organized and reliable part-time Virtual Assistant to support the day-to-day operations of our therapy practice. This remote role will play a key part in ensuring...