Job Description

Job Summary:

Patient Care Navigators (“PCN”) bring unique skills and perspective to health promotion. PCN’s guide patients through the healthcare system and help them overcome barriers to care. PCN’s are individuals with excellent communication and interpersonal skills who establish trusting professional relationships with patients. A PCN is a proven method to increase health screenings and treatment adherence by reducing barriers to health access. The PCN, under the general direction of the office manager or other licensed clinical team member, provides patient and practice support to enhance patient engagement in meeting care plan goals. The PCN works with the practice to close care gaps and works closely with primary care teams by identifying and removing barriers to care.

Duties and Responsibilities:

Promote health screening and preventive services uptake for patients not currently up to date with preventive care measures.

Counsel patients on the benefits of health screening and preventive services.

Communicate with primary care teams to facilitate preventative screening and preventive service.

Observe, report, and assess barriers and facilitators of successful screening and prevention

Identify resources for patients to overcome barriers to screening and accessing care such as transportation and work schedules

Documents appropriately and in a timely manner in the electronic health record.

Maintain strict confidentiality in accordance with policies

Builds knowledge of community-based organizations external resource availability and eligibility guidelines for each.

Maintain documentation of outreach activities and patient contact

Track patient attendance to testing and relevant medical appointments and initiate outreach as necessary for missed appointments as necessary

Proactively identifying actual and potential screening, referral, and navigation issues and problems and proposing solutions to meet those challenges;

Complying with all relevant federal, state, local, and internal rules, regulations, reporting requirements and the like;

Performs all other related duties as assigned.

Requirements:

Certified Medical Assistant or Community Health Worker preferred.

High School Diploma or GED equivalent required.

Spanish speaking preferred.

Proficient with EMR and primary care setting also preferred.

We seek individuals with knowledge of the challenges faced by low-income Rhode Islanders, and commitment to addressing them.

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

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