Job Description

This is where  your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

About Baxter Global Technical Services 

Your role at Baxter

We are seeking a highly skilled and experienced Principal Service Engineer to join our team at Baxter Healthcare. As a key member of our organization, you will play a critical role in bridging the gap between Research and Development (R&D) and global field service teams. This is a high-impact position that requires a strong technical background, excellent communication skills, and the ability to drive service readiness for complex hospital installs, including software and device deployments.

What You Will Be Doing

• Serve as the connective tissue between R&D and global field service teams, ensuring seamless collaboration and knowledge sharing.
• Apply your engineering expertise to ensure deployments are reliable, documented, and customer-ready, without focusing on writing production code.
• Analyze complex technical issues and provide guidance to service and R&D teams as the Level 3 escalation point.
• Write install manuals, service bulletins, and field impact reports that enable global service teams to succeed.
• Represent Technical Services during new product development and sustaining activities Perform field service impact analysis before rollout
• Perform field service impact analysis before rollout
• Drive and champion Design for Serviceability (DFS) and Design for Service Revenue within product core teams
• Analyze product/system and operational metrics and data to find opportunities for improvement and creates robust cases to pursue them.
• Create global service plans for new product platform releases. Lead plan implementation for service training, test equipment and tool installation and validation, spare parts, and service manuals/instructions.
• Work closely with Marketing, Manufacturing, Sales, Quality, R&D, and Global Service Operations to achieve product line objectives.
• Independently plan, schedule, and lead cross-functional teams in detailed phases of the engineering work in a project.
• Remain up to date on new/emerging technologies; key internal expert/resource for area(s) of expertise; evaluate and recommend products/solutions in key technology areas relevant to the products/systems we support and/or their associated services.

What You Will Bring

• Well versed in core engineering fields, specifically software/systems engineering, configuration management, and information technology.
• Experience with digital products, ITIL certification, and IT/connectivity expertise strongly preferred.
• Strong understanding of design control methodologies
• Strong background in Information Technology standard methodologies (VMs, hubs, networking).
• Kubernetes experience and experience working in a Red Hat Linux environment.
• Firm understanding of GMP and quality system requirements.
• Able to work independently, collaborate with multiple partners, and effectively manage several priorities.
• Able to communicate clearly, tactfully, and effectively to all levels in the organization, including senior management.
• Able to provide solutions that reflect understanding of business objectives and cost implications.
• Able and willing to travel both domestically and internationally (10-20%).
• B.S. in Engineering (Information Technology, Systems, Biomedical, and Electrical preferred, Manufacturing/Industrial and Mechanical considered) and 5 + years related experience. Advanced degree (M.S. or MBA) with 3+ years.
• Medical device or other regulated industry experience strongly preferred.
• Demonstrated process optimization and analytical skills (e.g. Lean Six Sigma, Value Stream Mapping) is a plus.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $112,000 to $154,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

#LI-OM1

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

Job Tags

Temporary work, Local area, Work visa, Flexible hours,

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