About Us:
Blue Lagoon Pool Care is dedicated to keeping pools clean, safe, and enjoyable for our customers. We provide professional pool maintenance, cleaning, and repair services with a focus on outstanding customer satisfaction. To strengthen our customer service team, we are looking for a reliable Remote Online Chat Support Representative to assist customers through live chat and online platforms.
Position Summary:
The Remote Online Chat Support Representative will serve as the first point of contact for customers reaching out through online chat. This role requires excellent written communication skills, problem-solving abilities, and a friendly, professional tone while providing timely support and information to clients.
Key Responsibilities:
Respond promptly to customer inquiries via online chat.
Provide accurate information about pool maintenance services, scheduling, billing, and general pool care.
Assist customers with troubleshooting minor issues and escalate complex concerns to the appropriate department.
Maintain accurate records of conversations and customer requests in the system.
Stay up-to-date on company services, promotions, and policies.
Ensure every interaction delivers a professional and positive customer experience.
Collaborate with office staff and service technicians to resolve customer needs quickly.
Qualifications:
Previous experience in customer service, online chat, or support roles.
Strong written communication skills with attention to detail.
Ability to multitask and handle multiple chat conversations simultaneously.
Basic computer literacy and familiarity with chat or CRM systems.
Self-motivated, dependable, and able to work independently in a remote setting.
Friendly, patient, and solution-oriented personality.
Preferred Skills:
Experience in service-based industries such as home maintenance, cleaning, or pool care.
Knowledge of pool care terminology or processes.
Strong organizational skills and problem-solving abilities.
What We Offer:
Competitive pay with performance-based incentives.
Flexible remote work schedule.
Training and support to ensure success in the role.
Opportunities for growth in a supportive, customer-focused team.
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