Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is within the American Airlines Credit Union (AACU). The role is responsible for administering the Credit Union’s Learning Management System (LMS) and creating engaging digital content to support compliance, onboarding, and organizational training needs. It also supports training projects, facilitates virtual sessions, and may assist with training across departments—requiring broad knowledge and flexibility. The role also ensures all learning solutions are timely, accurate, and aligned with business goals, in collaboration with team members and stakeholders.
What you'll do
LMS Administration & Reporting
- Serve as the primary LMS administrator, ensuring system functionality and user accessibility
- Monitor and improve LMS structure, workflows, training delivery, and user experience
- Troubleshoot technical issues and provide user support
- Coordinate and support instructor-led training sessions through the LMS, including session setup, learner registration, and related communications
- Maintain LMS documentation and training usage standards
- Audit and maintain LMS data integrity
- Generate and distribute LMS reports to support training and compliance tracking
- Analyze training data and make informed recommendations for improvements
Regulatory Training & Annual Compliance Calendar
- Manage the annual training assignment calendar, including required regulatory training and refresher training
- Coordinate with Compliance and business leaders to schedule and assign required training
- Serve as the point of contact for calendar-related questions and changes
E-Learning Development & Content Management
- Design, develop, and maintain engaging e-learning modules, videos, infographics, job-aids, and assessments
- Apply instructional design best practices to create role-based, learner-focused training
- Ensure content is accurate, current, accessible, and aligned with organizational objectives and compliance standards
- Review and revise digital content based on user feedback, system changes, or business needs
- Track content versioning and recertification cycles
- Maintain a robust and current digital content library
- Work with Compliance organization and Subject Matter Experts (SMEs) to ensure content accuracy
Training Delivery & Support
- Deliver or co-facilitate virtual instructor-led training sessions (vILT) as needed
- Support training requests from departments across AACU, including intake and prioritization, assessing training needs, and determining the best training approach to address the request
- Partner with instructional team members to ensure consistent training experiences
- Adapt training delivery methods to meet learner needs and format requirements
Additional Duties
- Stay informed on new learning technologies and recommend innovative practices
- Continuously improve training content to enhance learner engagement and outcomes
- Perform other duties, as assigned
- The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High school diploma or GED
- Minimum of 2 years of experience working in a credit union or financial institution, with demonstrated understanding of core operations, member services, or lending functions
Preferred Qualifications- Education & Prior Job Experience
- Bachelor’s degree in an area of study relevant to the position
- Certification from an accredited instructional design program (ex: ATD, CPTD, APTD or equivalent is preferred)
Skills, Licenses & Certifications
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
- Understanding of credit union operations, products, services, and policies
- Awareness of regulatory training requirements in financial institutions (e.g., BSA, Privacy, Reg. CC, etc.)
- Knowledge of core credit union systems including MeridianLink, Symitar, and Synapsys
- Knowledge of adult learning theory and instructional design models (ADDIE, SAMs, Blooms’ Taxonomy)
- Familiarity with digital learning formats including e-learning, video, infographics, and job aids
- Technical skills in digital content development tools (e.g., Canva, Articulate Rise, Stroyline, etc.)
- Proficient use in Snagit for screen captures, video tutorials, and visual communication in training materials
- Facilitating virtual instructor-led training using platforms such as WebEx and engaging employees through virtual engagement tools (e.g., polls, breakout rooms, chat, reactions) to enhance learner interaction and participation
- Ability to manage and prioritize multiple projects with varying deadlines
- Excellent written communication for instructional clarify, messaging, and stakeholder updates
- Visual design skills to enhance learner engagement and comprehension
- Data analysis for interpreting LMS reports and making informed training decisions
- Ability to quickly learn and translate complex topics into engaging learning experiences
- Ability to work independently with minimal supervision while also collaborating effectively in a team environment
- Ability to build and maintain strong working relationships with SMEs, stakeholders, and cross-functional teams
- Ability to stay organized and detail oriented in a fast-paced environment
- Ability to identify content gaps and recommend scalable learning solutions
- Comfortable adapting to change and working on diverse training topics across the organization
- Able to maintain satisfactory performance and attendance
- Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Job Tags
Work experience placement, Work at office, Flexible hours,